Frontier Community Services

Frontier Community Services (FCS) is committed to ongoing improvement of the quality of care that you our consumers receive. Quality services are services that are provided in a consumer-centered, respectful, safe, effective, timely and equitable fashion.

Open PQI Plans below:
	Performance Quality Improvement Plan, 2019
	Performance Quality Improvement Plan, 2017
	Performance Quality Improvement Plan, 2016

FCS continuously strives to ensure that

	The services are appropriate to each consumer's needs, and available when needed;
	Risk to consumers, providers and others is minimized and errors in the delivery of services are prevented;
	The consumers' individual needs and expectations are respected; consumers - or those whom they designate - have the opportunity to participate in decisions regarding their services and that those services are provided with sensitivity and caring;
	Services are provided in a timely and efficient manner with appropriate coordination and continuity across all phases of care and all providers of care.

PQI is a systematic approach to assessing services and improving them on a priority basis. FCS' approach to quality improvement is based on the following principles:

	Consumer Focus High quality organizations focus on their consumers and on meeting or exceeding their needs and expectations.
	Promotion of Independence Services are characterized by a commitment to promoting and preserving the consumer's independence. This approach promotes maximum flexibility and choice to meet individually defined goals and to permit consumer-centered services.
	Employee Empowerment Effective programs involve people at all levels of the organization in improving quality.
	Leadership Involvement Strong leadership, direction and support of performance quality improvement activities by the governing body, executive director and senior management are key to performance improvement. This involvement of organizational leadership assures that quality improvement initiatives are consistent with FCS' mission and/or strategic plan.
	Data Informed Practice Successful PQI processes create feedback loops, using data to inform practice and measure results. Fact-based decisions are likely to be correct decisions.
	Prevention over Correction FCS seeks to design good processes to achieve excellent outcomes rather than fix processes after the fact.
	Continuous Improvement Processes must be continually reviewed and improved. Small incremental changes do make an impact and we can always find an opportunity to make things better.

OFFICE HOURS: MONDAY - FRIDAY 8:00 AM - 4:00 PM